Privacy policy

Last updated: 21 November 2025

1. Introduction

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit our website (the “Site”) and when you contact us in relation to our products and services.

This Site is operated for business-to-business purposes. By using the Site or by providing us with your personal data, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Site or provide personal data to us.

2. Who we are

This Site is operated by SWITEA (Ningde) Biotechnological Co., Ltd, a company registered in China, with its registered address at Mindong Middle Road, Jiaocheng District, Ningde City, Fujian Province, China (referred to in this Policy as “we”, “us” or “our”).For our contact details, please see Section 10 (Contact us).

3. Personal data we collect

3.1 Information you provide to us directly

We collect personal data that you voluntarily provide when you:

  • submit an inquiry through our contact or inquiry forms;
  • request information about our products, pricing or samples;
  • communicate with us by email, phone, messaging apps or other channels.

Depending on the interaction, this may include:

  • name;
  • company name and job title;
  • business email address;
  • business phone number;
  • country or region;
  • the content of your message or inquiry and any other information you choose to provide.

3.2 Information collected automatically

When you visit the Site, we may automatically collect certain technical information, which may be considered personal data in some jurisdictions, including:

  • IP address;
  • browser type and version;
  • device information and operating system;
  • referring and exit pages;
  • date and time of visits;
  • pages viewed and links clicked;
  • general location (based on IP address).

This information helps us understand how visitors use our Site and improve its performance and security.

3.3 Cookies and similar technologies

We may use cookies, web beacons, log files and similar tracking technologies (“Cookies”) on our Site.

Cookies are small data files that are placed on your device when you visit a website. We use them to:

  • enable the proper functioning and security of the Site;
  • remember your preferences (such as language or form inputs for a short period of time);
  • understand how visitors use our Site so that we can improve its content and performance.

These Cookies may collect information such as your IP address, browser type, device information, pages visited and the date and time of your visits. Some Cookies are set directly by us (“first-party cookies”), and some may be set by service providers that help us operate, secure or analyse the use of our Site (“third-party cookies”).

Most web browsers allow you to control Cookies through their settings (for example, by blocking all Cookies or by alerting you when a Cookie is being placed on your device). If you choose to disable or block certain Cookies, parts of the Site may not function properly.

We may in the future use additional analytics or performance tools that rely on Cookies or similar technologies. If we do so, we will update this Privacy Policy or provide additional information where required by applicable law.

4. How we use your personal data and legal bases (for EU/UK visitors)

4.1 How we use your personal data

We use the personal data we collect for the following purposes:

  • to respond to your inquiries and requests;
  • to provide information about our products, technical specifications and services;
  • to prepare and send quotations, sample information and other commercial proposals;
  • to manage and develop our business relationships with existing and potential customers and partners;
  • to operate, maintain and improve the Site;
  • to protect the security and integrity of our systems, prevent fraud and misuse;
  • to comply with applicable laws, regulations and legal processes;
  • to send you marketing or promotional communications related to our products and services, where permitted by law or where you have given your consent.

We will not use your personal data for purposes that are materially different from those described in this Policy without informing you and, where required, obtaining your consent.

4.2 Legal bases for processing (for visitors from the EU/UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on one or more of the following legal bases:

  • Legitimate interests: We process personal data to respond to business inquiries, operate and improve our Site, and manage our commercial relationships, where these interests are not overridden by your data protection rights.
  • Contractual necessity: We process personal data where it is necessary to take steps at your request prior to entering into a contract or to perform a contract with you or your organisation.
  • Consent: We may rely on your consent for certain types of processing, such as sending you certain marketing communications. Where we rely on consent, you may withdraw it at any time.

5. Sharing your personal data and international transfers

5.1 How we share personal data

We do not sell your personal data.

We may share your personal data with:

  • service providers who perform services on our behalf, such as web hosting, IT support, email delivery, analytics, security and other business support services;
  • professional advisers such as lawyers, accountants or auditors where reasonably necessary;
  • a buyer or potential buyer (and its agents and advisers) in connection with any actual or proposed merger, acquisition or other business transfer, subject to appropriate confidentiality protections;
  • law enforcement agencies, regulators, public authorities or other third parties when we believe disclosure is necessary to comply with a legal obligation, protect our rights, or protect the rights, property or safety of others.

These third parties are only given access to personal data as needed to perform their functions and are required to protect the personal data and to use it only for the purposes for which it was disclosed.

5.2 International transfers

Our Site may be hosted on servers located outside of your country, and some of our service providers may be located in other countries. As a result, your personal data may be transferred to and processed in countries that may have different data protection laws from those in your jurisdiction (for example, countries in which our hosting or cloud service providers operate).

We take reasonable steps to ensure that any such international transfers comply with applicable data protection laws and that your personal data remains protected to a standard comparable to the protections required in your home jurisdiction.

6. Data retention

We retain personal data for as long as is reasonably necessary to fulfil the purposes described in this Policy, including:

  • for as long as we have an ongoing business relationship with you or the organisation you represent;
  • for the period necessary to respond to your inquiries and manage our communications;
  • for as long as required by applicable laws and regulations (for example, for tax, accounting or record-keeping purposes);
  • for the period during which a dispute or investigation relating to the personal data may arise.

When personal data is no longer needed for these purposes, we will take reasonable steps to delete, anonymise or securely destroy it.

7. Your rights

7.1 Your rights under applicable lawre personal data

Depending on your jurisdiction, you may have some or all of the following rights in relation to your personal data:

  • the right to request access to the personal data we hold about you;
  • the right to request correction of inaccurate or incomplete personal data;
  • the right to request deletion of your personal data, subject to legal or contractual restrictions;
  • the right to object to or request restriction of certain processing activities;
  • the right to withdraw consent where processing is based on your consent;
  • in some cases, the right to data portability.

These rights may be subject to certain limitations and exceptions under applicable law.

7.2 Exercising your rights

To exercise any of the rights described above, please contact us using the details set out in Section 10 (Contact us). We may need to verify your identity before responding to your request. We will handle your request in accordance with applicable data protection laws.

8. Security

We implement reasonable technical and organisational measures designed to protect the personal data we process against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are intended to be appropriate having regard to the nature of the personal data and the risks associated with the processing.

In particular, we seek to use industry-standard safeguards such as:

  • using encrypted connections (HTTPS/SSL) for our Site where appropriate;
  • maintaining technical security measures on our servers and networks;
  • limiting access to personal data to personnel who have a business need to know such information and who are subject to confidentiality obligations;
  • applying password and access controls to our internal systems;
  • keeping our systems under regular review and, where appropriate, applying security updates; and
  • selecting service providers that are required to maintain appropriate security standards for the services they provide to us.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

9. Other important information

9.1 Children’s privacy

Our Site is intended for business users and is not directed to individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from an individual under 18, we will take reasonable steps to delete such data as soon as practicable.

9.2 Third-party websites

The Site may contain links to third-party websites or services that are not operated or controlled by us. This Policy does not apply to those third-party sites or services. We are not responsible for the privacy practices of any third-party websites. We encourage you to review the privacy policies of any sites you visit.

9.3 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make changes, we will revise the “Last updated” date at the top of this Policy. Your continued use of the Site after any changes are posted will signify your acceptance of those changes.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your rights, you can contact us at:

Email: contact@switealife.com
Postal address: SWITEA (Ningde) Biotechnological Co., Ltd, Mindong Middle Road, Jiaocheng District, Ningde City, Fujian Province, China

You may also contact us using the contact form available on our Contact page. We will endeavour to respond to your request within a reasonable time and in accordance with applicable data protection laws.